當你去餐廳吃飯時，碰到出菜太慢，或服務不好的餐廳你會怎麼作呢？投訴他，甚至PO文叫大家別再去了？
最近美國愛荷華州就有一對情侶Makenzie和Steven，當服務生用了20分鐘把水送上來，40分後他們拿到開胃菜，一個小時後才吃到主菜後。他們竟然還破天荒的多給了100元美金的小費，而餐點其實也才66元而已，這其中是不是有什麼誤會？
Makenzie在Facebook上面分享了這張收據，上面還寫著：「我們都經歷過現在發生在你身上的事，所以我們想多給點小費：)」
她在臉書上發文表示：「是這樣的，我們今天晚上得到的服務品質的確很差勁，服務員用了20分鐘才送水上來，40分後我們拿到開胃菜，一個小時後才吃到主菜。周遭的人都在嘲笑這間餐廳以及他們的服務。
沒錯這的確很糟，但這卻顯然是人手不夠的問題，錯不在服務生，他像發了瘋一樣到處奔走，也沒有對任何客人露出不耐煩的表情。根據我們計算，他一共負責12張桌子與吧台，一個人是沒辦法處理這些的。」
「我在那裡看他來回奔走，一直跟客人道歉，我就跟Steven說，我們以前就是這樣，而我現在一點都不懷念那個工作，我只是想賺小費而已。我們都覺得，這個服務生一定會因為服務不好所以拿很少的小費，甚至沒有，所以我們想給他多點小費，讓他開心點。在他發現之前我們就離開了，而且我說出這件事也不是想要別人誇獎，只是想提醒大家：在批評別人之前最好先看看狀況到底是怎麼樣，還有，永遠、永遠別忘了你一路上是怎麼過來的。」
這篇文章在臉書上引起廣大的迴響，到目前為止已經有187萬個讚與將近35萬次的分享。在保養品公司工作的Makenzie沒料到會有這麼多人支持他們的行為：「這種情況下其實並不是服務生的錯，我們意識到自己可以對這位服務生更好一點。」
在批評人之前，先學習設身處地替人著想。
Makenzie的臉書 http://on.fb.me/1rF4Phh
So here’s the deal.
Our service tonight sucked. Took 20 minutes to get water, 40 minutes for an appetizer and over an hour for our entree.
People all around us were making fun of the restaurant & how bad the service was. Yeah, it was pretty terrible.
But, it was very obvious that the issue was being short staffed, not the server.
He was running around like crazy and never acted annoyed with any table. At one point we counted he had 12 tables plus the bar. More than any one person could handle!
As I sat there and watched him run back & forth and apologize for the wait, I said to Steven…
Wow, this used to be us. Waiting tables. I don’t miss it at all and I never loved that job.
I did it for the tips. Steven and I agreed it would feel good to make this guys night when he would probably be getting minimal to no tips due to slow service.
We walked out before he saw this and I’m not posting this for a pat on the back.
I’m just sharing this as a friendly reminder to think of the entire situation, before you judge. And always always always remember where you came from.
Makenzie Schultz and Steven Schultz